Online Sales Policy
It is important you read our Online Sales Policy. The act of placing your order and supplying us with your credit card is your acceptance of our sales policy & terms/conditions.
Please address any question you have to firstname.lastname@example.org.
Terms & Conditions
Due to the nature of the items ordered and the nature of the formal wear industry, ALL SALES ARE FINAL. Carol’s Bridal does not accept returns, issue refunds or allow exchanges. It is important to note, formal wear designers will not allow orders to be canceled, modified, or allow Carol’s Bridal to return an ordered item. ALL SALES ARE FINAL, NO EXCHANGES, NO REFUNDS, NO CANCELLATIONS, and NO EXCEPTIONS.
Checking the box that you accept these terms and conditions means you are taking the equivalent action of signing a sales contract and the equivalent action of signing your credit card receipt.
Processing of your order will begin immediately upon receipt. Payment will not occur until Carol’s Bridal verifies we can meet your wear date. When your wear date is verified your credit card payment will be processed. If we cannot meet your wear date for any reason your credit card will not be charged and you will be notified via email or phone that your order will not be processed.
You will receive an order confirmation within 48 hours giving you the estimated date your item will ship. This ship date is an estimate and can vary one to two days from the actual ship date.
Once your item is shipped, you will be receive an email notification that your item has shipped.
If for any reason an additional charge is required to process your order, you will be notified via email and/or phone of the additional charge before your order is processed. The exception being required sales tax.
Reasons for additional charges:
Rush Fee – If your order requires a rush fee to meet your wear date we will notify you.
Pricing Errors – Every effort is made to ensure information and prices on our web site is correct. In case of a rare pricing error we reserve the right to correct the error before your order is processed. You will be notified of the error, and must give the go ahead before your order is processed and your credit card is billed.
Sales tax is only charged on all orders shipped to Kentucky. Six percent will be added to the cost of your order. YOU WILL NOT BE NOTIFIED OF THIS ADDITIONAL CHARGE.
A small insurance fee based on the dollar value of your order will be added to your order total. This is included in the shipping cost.
Shipping is $10.00 to anywhere in the continental United States. We ship USPS. Other shipping including next day and overnight is available, at an extra cost. If special shipping is requested we will notify you of the additional cost.
Sizes and Colors
Size Selection – Size selection is the total responsibility of the purchaser. Refer to the designer’s size chart listed with the item you are purchasing. Each chart is different so look carefully when choosing your size. Compare your measurements to the correct size chart, remembering you are choosing the closest size to your measurements. Most gowns/dresses will require some alterations. Designers do not offer custom sizing. We cannot make any accommodations for changes in your size. Carol’s Bridal will not allow for refunds or exchanges due to sizing errors.
Color Selection – Actual colors may be different than those displayed on your computer monitor. Make sure you order the correct color. We do not send swatches. The purchaser is responsible for the color that is ordered.
Privacy and Security
Your privacy and your information security are important to us. All order transactions are handled via a secure connection and the information is encrypted. Your private information is removed from the server as soon as we process your order.